01909 480632

Terms and Conditions

Your rights

These terms (“Terms”) apply if you want to purchase products from us or use our website, brochures, or app (the “Sites”). These Terms should be read alongside, and are in addition to, our Privacy Policy and Cookie Policy.

Please read these Terms carefully before using the Sites or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Sites from time to time, including the terms of use. By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access these Sites or place an order with us.

About us

In these Terms, references to “we” or “us” are to UK Forces Direct (trading as UK Forces Direct Dotcom Limited), a company incorporated in England and Wales whose registered office is at Unit 6, Buckingham Court, Rectory Lane, Loughton, IG10 2QZ. Our registered VAT number is GB 10576861.

Terms of Sale

Contract creation

The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations, Replacements and Refunds” section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by UK Forces Direct (t/a UK Forces Direct.com) nor at the point when you receive an email from UK Forces Direct (t/a UK Forces Direct.com) acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

  • The product(s) you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • The repeated or fraudulent use of vouchers.

Prices

All prices are quoted in pounds sterling, as marked. The prices include UK VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Availability

All products and services are subject to availability. If product is unavailable we will contact you to offer a similar alternative product prior to despatch.

Delivery

We are unable to deliver any items on Saturdays, Sundays or PUBLIC HOLIDAYS.

Standard UK postage and packaging applies to most of the UK, including Northern Ireland, Scilly Isles, Isle of Man and outlying Scottish Isles (please see below for exceptions). Depending on the size of the parcel, your order will be sent either by Royal Mail or other UK courier services and usually arrives within 5 days, but please allow up to 15 working days to arrive.

International Postage:

If you live outside of the UK, delivery will be by International Airmail and will take 10 to 14 days to arrive.

BFPO deliveries must go to BFPO (British Forces Postal Office) All BFPO orders are dispatched weekly.

Exception postcodes starting with – BT, GY, HS, JE, KW4-17, IM, IV1-36, IV40-56, PA20-49, PA60-78, PH17-26, PH30-43, TR21-25, ZE.

Details of options available will also be provided at the time of placing your order. We reserve the right to restrict deliveries or to withdraw services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Our deliveries are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.

Cancellations, Replacements and Refunds

UK Forces Direct Dotcom Ltd. conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products and perishable goods. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

If you are not satisfied or if you have ordered the wrong items, the items are damaged or faulty upon receipt or you simply don’t require the item, we offer a flexible returns policy and are happy to accept items back for a refund or exchange.

Please let us know if you wish to cancel an order by contacting our Customer Sales team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it.

New items returned for refund or exchange:

There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods.

Goods must be returned within 10 days of receipt.
Goods must be returned along with the original packaging.
Goods must be in new condition as sent.
Goods must be accompanied with a covering letter or note.
Return postage must be covered by the customer.

New goods purchased in store:

Goods purchased in store will be subject to a 10% restocking fee unless a credit note or exchange is accepted.

Faulty, damaged or broken goods:

If you are not entirely satisfied with your purchase, please let us know the problem before returning the item as we may be able to solve the problem without incurring postal costs.

Goods must be in a clean condition.
Goods must be accompanied with a covering letter or note.
We will try our best to resolve any problem you have as it is in our interest to keep all our customers satisfied.

New items returned due to incorrect item received

If we have sent you an item which is different from what is listed on your invoice, we will be happy to make an exchange and pay your postage costs incurred.

Goods must be returned within 7 days of receipt.
Goods must be returned along with the original packaging where possible.
Goods must be in a new condition as received.
You will have to pay the post office to return the goods but we will refund these costs to your card or arrange pickup on larger items.
Please use the 2nd Class Royal Mail recorded service for return of items so that all returned parcels must be signed for once they arrive.
Goods must be accompanied with a covering letter or note.

All returns should be made to the following address at your cost:
UK Forces Direct Dotcom Ltd, Unit 16, The Old Brewery Yard, Kilton Road, Worksop, S80 2DE.

All refunds given will be made by the same payment method you originally used to make payment.

Quality Guarantee

This Quality Guarantee is in addition to, and does not affect, your legal rights in respect of any of our products or services (for example, if any of our products are not of satisfactory quality). In particular, we are under a legal duty to supply goods that are in conformity with this contract. You have certain legal remedies if we breach these rights. For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service. To exercise your legal rights, please contact our Customer Services team using one of the methods in the “Contact Us” section below.

Security

All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us at: sales@ukforcesdirect.com

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the images of the products on our website are for illustrative purposes only. Although we use our best efforts to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflect the colour of the products. The products you purchase may vary slightly from those images.

You have certain legal rights in respect of any products or services you purchase from us, including that such products are of satisfactory quality and that services are provided with reasonable care and skill. You have certain legal remedies if we breach these rights. Nothing in these Terms of Sale is intended to affect or limit these legal rights or other rights to which you may also be entitled, for example to damages. For more information about your legal rights please contact your local Citizens Advice Service or Trading Standards Service.

Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms of Sale is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event which is outside of our control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.

We will not be liable to you or to any third party for any loss, damage or costs which arise as a result of:

  • your failure to lift, transport, store or otherwise handle any product in an appropriate and safe manner; or
  • any breakages involving one or more of our products, unless such loss, damage or cost arises as a result of our negligence or one of our products being faulty or defective.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law.

Contact us

If you have any questions regarding orders or any general enquiries please do let us know by:

  • Entering the relevant details on the Contact Us page
  • Emailing sales sales@ukforcesdirect.com
  • Calling our Customer Support Line on 01909 480632
  • Writing to us at:

Unit 16
The Old Brewery Yard
Kilton Road
Worksop
S80 2DE

Use of the Sites

You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Sites.

Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice.

You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your Internet connection are aware of these Terms and that they comply with them.

Your account

Some areas of the Sites may require you to register an account with us in order to use the services or purchase products. By registering you agree that:

  • The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
  • You will notify us immediately of any changes to the personal information by updating your details within the “My Details” section within your online account or by contacting us using the contact details below.
  • You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information.

If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.

Intellectual Property Rights

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the UK Forces Direct trade mark) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.

User comments and content

You may post reviews, ratings, messages, comments and other content which may be disclosed, submitted or offered to us on or through the Sites or otherwise (“Submissions”).

This right is extended on condition that the Submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, Submissions should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your Submissions. We reserve the right, but not the obligation, to remove or edit any Submissions.

If you disclose, submit or offer any Submissions, unless indicated otherwise, you:

  • Grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media.
  • Grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose.
  • Agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions.
  • Represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person’s or entity’s rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.

These terms also govern any Submissions you make on any of our related third party websites or pages such as our Facebook page, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of us or our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms and the third party social networking sites’ terms of use, as applicable.

Privacy and data Protection

We process information about you in accordance with our Privacy Policy. By using the Sites you consent to such processing and you warrant that all data provided by you is accurate.

Liability

We have taken all reasonable care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, its accuracy or any views or comments made). Access to and use of the Sites and content on the Sites is entirely at your own risk. We accept no liability for viruses or other device contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading content from the Sites.

We expressly exclude, to the fullest extent permitted by law, all liability of UK Forces Direct, its directors, employees and other representatives, howsoever arising, for any loss or damage suffered as a result of your (i) use of, or inability to use, the Sites; or (ii) use of or reliance on any content displayed on the Sites.

All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom. We make no representation and will not be held liable for any use of the Sites by individuals who access the Sites from other locations.

Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and we will not be liable to you if for any reason the Sites are unavailable at any time or for any period or if there are any errors.

The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services, their content or your use of them.

Nothing in this section shall affect our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

This section does not:

  • apply to our obligations under the Terms of Sale – please see the “Liability” section in the Terms of Sale for details of our liability to you in respect of the Terms of Sale; or
  • affect your legal rights as a consumer in respect of any of our products or services (for example, if any of our products do not match the description given to them on the Sites). For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service.

Termination

We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.

General

Amendments to these Terms

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchasing products or services from us, you agree to be bound by the terms of these updates and amendments.

Other important terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

Last updated: April 2017